FAQ
Where do you ship?
ZAYLOR SHOES currently delivers only within the United Kingdom. Orders placed with addresses outside this region cannot be fulfilled.
How long does delivery take?
Orders are typically processed within 1 to 3 business days after payment confirmation.
Once dispatched, delivery usually takes between 7 and 14 business days.
The full delivery timeframe may take up to 17 business days.
How can I track my order?
After your order has been shipped, you will receive an email containing tracking information.
Tracking updates may take up to 48 hours to appear.
Are shipping costs included?
Shipping fees are calculated at checkout and clearly displayed before completing your purchase.
Can I return my order?
Yes. You may request a return within 14 days of receiving your order, in accordance with UK consumer protection regulations.
Returned items must be unused and in their original condition.
How do I request a refund?
To request a refund, please contact our support team at contact@zaylorshoes.com and include your order information.
Refunds are processed after the returned item has been received and inspected, usually within 5 to 10 business days.
What if my item arrives damaged or incorrect?
If there is an issue with your order, please contact us within 48 hours of delivery and provide clear photos.
We will arrange a suitable solution as quickly as possible.
Which payment methods are accepted?
We accept secure payments through trusted third party providers available at checkout.
Your payment information is processed securely and is not stored by ZAYLOR SHOES.
Can I modify or cancel my order?
Orders can only be changed or cancelled before they are processed.
Please contact us as soon as possible after placing your order.
How can I contact customer support?
You can contact our support team using the following details:
Email: contact@zaylorshoes.com
Phone: +1 207 371 9084
Website: https://zaylorshoes.store
Our support team is available Monday to Friday during standard business hours.